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Frequently Asked Questions
Is Shopping on the Internet safe?
Using your credit card to buy over the Internet can be just as safe as using it to pay for dinner and a movie, as long as your internet merchant takes the right steps to ensure your security. Your personal information and credit card data are encrypted using SSL technology (secure socket layering). This security feature turns on automatically when you begin entering your personal billing and shipping information to ensure that no one has access to it except you and us. At that point, most browsers will display a "lock" symbol at the top or bottom of the screen to verify that the security feature is working. It will also change the page name to "https://..." The "S" stands for SECURE.
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How do I order a gun online?
1. Contact a local dealer and arrange for them to conduct the transfer (receive the firearm from us). Be sure that they are aware that a firearm will be sent to them on your behalf, and that they agree to this. Also, be sure that any and all fees associated with the transfer are agreed upon prior to the order being placed.
2. Have your local dealer fax a copy of their FFL (Federal Firearms License) to us at 920-569-4252. If you have trouble finding a dealer, call us at 1-800-518-3808 and we may be able to locate one for you.
3. Place the order for the weapon of your choosing. You can place the order online via our secure website 24 hours a day 7 days a week, or contact us during business hours at 1-800-518-3808 to place your order.
4. Sit back and relax while we do the rest. We will call you when your firearm ships, but unfortunately we are not able to release specific tracking information on firearm shipments. This is done to prevent people who knowingly are not able to possess a firearm from ordering one and having it redirected to a different address. Your firearm is shipped with a copy of our FFL (Federal Firearms License), as well as your contact information so that your local dealer has no problem contacting you upon arrival.
Where do I send the FFL information?
FFL Transfer Dealer’s license in your area (Federal Firearms Licensed Transfer Dealer) can be mailed to:
TGSCom, Inc
ATTN: FFL
1449 S. Broadway Street
Green Bay, WI 54304
Or faxed to:
Fax 920-569-4252
Or emailed to:
ffl@tgscom.com
Please include your name and order id/reference number on the FFL sent to us.
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How are orders shipped?
We ship our orders via USPS and Fed-Ex Ground. All in stock items will arrive in approximately 7-10 business days from when you place the order, depending on your location. For backorder and not in-stock items: Your items will arrive in approximately 2-7 business days, after the item ships. Smaller orders (based on total weight) and any orders that must ship to a P.O. box are shipped via the U.S. Postal Service. All long gun (rifles & shotguns), handguns, as well as heavy items and larger orders (based on total weight) are shipped Fed-Ex. We do not offer expedited shipping.
Shipping on all firearm orders is $19.95 per firearm. On orders that do not contain firearms, our system automatically calculates your shipping based on your order total. The shipping charges are as follows:
Order Total |
Shipping Fee
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$0 - $15.00
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$4.95
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$15.01 - $50.00
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$7.95
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$50.01 - $75.00
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$8.95
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$75.01 - $100.00
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$10.95
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$100.01 - $150.00
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$12.95
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$150.01 - $200.00
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$13.95
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$200.01 - $250.00
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$14.95
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Over $250
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$16.95
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You will receive an email notification when your order is shipped. We do not send tracking information on firearms. The email will include basic information such as the ship-to address and a tracking / confirmation number.
We reserve the right to break the order up, and send partial shipments base on product availability. Split shipments will not incur additional shipping charges.
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Where can I find my order status?
You can find the status of your order here. Be sure to have your Order ID/Reference Number, your last name and your billing zip code you used when you placed the order handy.
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What if I'm not happy with my order?
All returns must meet the following criteria:
Unused (not installed)
Must be complete in original packaging.
Packaging cannot be cut or destroyed in any way.
Must be in resellable condition.
Cannot be older then 14 days from date shipped.
Items that are Not Returnable
TGSCOM Inc. does not accept returns on the following items (this list is not inclusive):
- Barrels
- Ammunition
- Firearms (if it has left the FFL dealer)
- Hearing Protection
- Clothing (hats, t-shirts, polo’s, jackets and gloves)
- Food items (tactical bacon, chocolate ammo, chocolate Glock and Hot Shots)
- Non-Electronic Game Calls
- Batteries
- DVD’s
- Flashlight bulbs
- Sight Installation Tools
- Night Sights
- Optics
- All Fishing Products
Wrong Item / Wrong Color
Contact our Customer Support Team. We will find where the mistake was made, and do our best to rectify the situation.
Manufacturer Defect / Quality Problems
Most manufacturers carry a warranty of some kind. Any defects, craftsmanship or quality control problems have to be addressed directly with the manufacturer.
Returns and Shipping
While we accept returns we do not pay return shipping, unless we are at fault. Any and all returns must be previously authorized before shipping them back to us. Please contact our Customer Support Team to initiate the Return Merchandise Authorization (RMA) process. Depending on the item being returned, and the reason for return, you could be subjected to a restocking fee of up to 25%.
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What if I did not receive a confirmation/tracking email?
E-mails from TGSCOM can be caught in SPAM filters or blocked by Internet Service Providers who are anti-gun. We highly recommend that you BOOKMARK THE LINK ABOVE or PRINT THIS PAGE so you have confirmation of your question and can access it's response. If you are using a SPAM filter, please be sure to add support@tgscom.com to your safe sender list.
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What if I don't see what I want?
With over 70,000 different products, sometimes it’s hard to find what you're looking for. If you don't see something on our web site, please contact our Customer Support Team. Our trained professionals will assist you in finding just what you want.
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Who sees my personal information? (Privacy Policy)
When you place an order with us, your personal information is secured and transmitted directly to us. We use that information to verify your credit card information and get your order to you. That's it. If you choose to sign up for our newsletter, we will send you email regarding new additions, specials, sales etc.
We promise to never give out our customers' personal information to anyone, and we won't sell our customers to mailing lists.
We use cookies to store information about your shopping cart... products, quantities, etc. NO personal information is stored in cookies.
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Do you stock your inventory?
Due to the amount of products we offer, we cannot stock everything in our warehouse. We receive shipments as needed from some of the largest suppliers in the country. This helps keep our price to the consumer as low as possible. If we can't get it, there is a good chance your local dealer can't either.
Some items are far more popular than others, and will be on 'Backorder' from time to time. Unfortunately, most manufacturers do not provide us with an ETA to pass on to our customers. We fill backorders on a first come, first served basis, and work with numerous suppliers to track down your product. We will split ship your order as items come into stock at no additional shipping charge.
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What if I have a question about an order I placed?
Just send us an email or give us a call. We'll be glad to answer any questions you might have.
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What if I changed my mind about my order?
Just give us a call. One of our Customer Support Team Members will be glad to assist you.
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What payment types do you accept?
We accept Visa, MasterCard, Discover and American Express. We also accept USPS Money Orders. No other money order will be accepted. We do not accept checks
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Do you have a print catalog?
Our inventory changes daily and we are constantly adding new brands. Our web site is the best way to keep our inventory quantities up to date to make it easier for you to shop with us.
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Do you ship internationally?
We do not ship outside the USA.
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Can you ship to my hotel or motel?
Unfortunately we cannot ship to hotels, motels, or resorts where you may be staying on business or vacation. We can certainly ship to your home address so that your order is waiting when you return.
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What about product/price discrepancies?
While we continually make every effort to reflect current price and inventory status, occasionally prices will differ from those listed on our website. TGSCOM, Inc. reserves the right to change prices at any time, and to inform the customer of the price change before charging your credit card or proceeding with the order. If the price of a part on your order has changed, we will inform you via phone or email and request authorization for the new price to be charged. At this time, you will also have the option of canceling the part from your order, or switching to a different part.
TGSCOM, Inc. is not responsible for part numbers/descriptions that are changed or superseded by the manufacturer or distributor. We strive to keep the information listed on our website up to date, but occasionally a part will be changed/superseded/discontinued without our knowledge. Our product descriptions are based on the manufacturers/distributor's catalogs and web sites. We are only able to provide the information that the manufacturer/distributor has supplied us with, and we can not be held responsible for discrepancies in these descriptions. In some occurrences the images displayed on a product page may not reflect the exact part ordered.
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